Shipping & Returns FAQ

— All orders are shipped via USPS Ground Advantage unless otherwise specified in an email to the buyer. Customers will receive tracking information upon shipment. PLEASE NOTE: Your tracking information may not be updated, but it does not mean that your package is lost! Please allow 7-21 days for delivery, even for Priority shipments.

— If the cost of shipping is more than $10 over the shipping amount paid at checkout, the customer will be responsible for paying the remainder via invoice. The invoice will be sent to the email address used at checkout for the purchase. The order will not be put in the mail until the invoice is paid.

— International customers are responsible for all customs charges and reshipment if the package is returned to my studio due to a customs issue.

— I work hard to get all orders out in a timely manner, but processing times may vary. Please be patient, as this one woman team is doing all she can to get your beautiful artwork to you! Expected turnaround time is 10 business days.

HOLIDAY DELIVERY: I am unable to guarantee Christmas delivery, as USPS shipping times are at an all time high during the holiday season. My final shipping date for holiday orders is December 18th. Your tracking may not update consistently throughout your package’s trip to your doorstep. Please allow 7-21 days for delivery, even for priority shipments.

— Haley Hughes Studio is not liable for any damages to your order incurred during transit. I do my best to package every order with care and plenty of packing materials to ensure that it safely arrives to your home.

— You may file a claim with the shipping service responsible for your packages if it arrives damaged.

— All original artwork is insured to the full value of the piece.

— Haley Hughes Studio is not liable for lost or stolen packages. If you believe your package to be lost in transit or stolen upon delivery, please contact the shipping service responsible for the package and file a claim. All original artwork is insured to the full value.

— Please keep in mind a “lost” package may look a lot like one that just hasn’t been scanned by the shipping service while in transit. Please allow up to 21 days before contacting the shipping service or me. I have the same tracking information as you, and I cannot do anything to retrieve lost or delayed packages once they are out of my studio. Shipping services are experiencing unprecedented shipping times and package volume, so please be patient and kind as you wait for your order! We all thank you.

— If you input the incorrect shipping address, it does not qualified as a lost or stolen package. The mis-delivery of a package due to the incorrect address being input at checkout does not qualify your order for a refund. If the package is returned to the studio by the recipient at the address the package was delivered to, the customer is responsible for fees incurred by the reshipment to the correct address.